Shipping Policy

Last Updated: June 6, 2026

1. Shipping Destinations

We are a company based in the Netherlands and ship primarily throughout Europe. We deliver to all EU member states as well as selected non-EU European countries.

2. Shipping Zones & Costs

Zone	Region	Regular Shipping	Free Shipping from
Zone 1	Netherlands	5.90 €	100 €
Zone 2	All other EU member states	11.90 €	100 €
Zone 3	United Kingdom, Switzerland, Norway	19.90 €	150 €
Zone 4	Worldwide (see list of restricted countries below)*	29.90 €	200 €

Free shipping is available for all orders from €100 within the Netherlands (Zone 1) and the entire European Union (Zone 2).

Countries included in Zone 2:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

3. Processing & Delivery Times

Zone	Processing Time	Estimated Delivery Time
Zone 1	1 business day	1–3 business days
Zone 2	1–2 business days	3–7 business days
Zone 3	1–2 business days	5–12 business days
Zone 4	2–3 business days	10–20 business days

4. Packaging & Discretion

All shipments are sent in plain, neutral packaging with no reference to the contents. We take customer privacy and discretion very seriously.

5. Tracking & Delivery Conditions

Every order receives a tracking number, which is sent via email.
We ship to the address provided by the customer. The customer is fully responsible for the accuracy of the delivery address.
The recipient must be at least 18 years of age.

6. Restricted Countries

Due to strict local regulations and import restrictions, we do not ship to the following countries and territories:

Australia
Japan
China
Russia
United Arab Emirates
Saudi Arabia
Singapore
Hong Kong
New Zealand
Brazil
India
South Korea
Argentina
Mexico
Indonesia
Malaysia
Thailand
Vietnam
Turkey
Egypt
South Africa
Israel

If your country is not listed above but you are unsure whether we can ship there, please contact us before placing an order.

7. Lost or Damaged Shipments

In the event of loss or damage during transit, we will issue a full refund or reship the order at no additional cost, once the carrier has confirmed the issue.

8. Important Notes

Orders are only accepted from customers aged 18 and above.
We reserve the right to cancel any order that does not comply with our shipping policy or applicable laws.

If in doubt or if your country is not listed, please contact us before ordering.

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This Shipping Policy is part of our General Terms and Conditions.
We reserve the right to update this policy at any time.